FAQ

Please review the following frequently asked questions. If you do not see your question answered here, please feel free to call the office at (404) 352-6907.

What should I bring with me to my appointment?

You must bring the following to your appointment: Completed New Patient Paperwork, Driver’s License or other government-issued photo ID, a physical copy (or printout) of your insurance card/information. Please do not bring a digital copy on your phone.

What if I did not bring my insurance card with me?

If you do not have a physical copy of your insurance card, you will be asked to complete an insurance waiver, and you will be required to bring a physical copy of your card to your next visit. It is your responsibility to ensure that you are providing the correct and most current insurance information to our staff.

Where do I park? Do you offer valet?

Georgia Skin Specialists is located in the Piedmont West Building. There is a patient parking deck attached to the building. Georgia Skin Specialists is unable to validate parking. Valet is not available.

When should I arrive for my appointment?

New patients should arrive 15-20 minutes earlier than their scheduled appointment in order to complete any remaining paperwork and get their insurance card and information into the system. Returning patients should arrive 10 minutes prior to their scheduled appointment to ensure that all information on file is up to date.

What if I am running late?

We offer a 15 minute grace period, after which you will need to reschedule your appointment.

What if I can't make my appointment, or forgot that I had an appointment scheduled?

We require at least 24 hours’ notice for cancellations or requests to reschedule. If an appointment is cancelled same-day, a $25.00 late cancellation fee will be added to your account. If you miss your appointment, a $25.00 no show fee will be added to your account. Frequently cancelling or missing appointments may result in dismissal from our practice.  

You do not accept my insurance. Can I pay out of pocket?

It depends on which coverage you do have. Please call our office at 404-352-1730 to discuss.

I do not have any insurance. What are your self-pay rates?

It is difficult to quote the cost of an office visit and any additional procedures over the phone. We do offer a 20% discount on non-cosmetic procedures and office visits to self-pay patients. Payment is due in full at time of visit.

Do you offer payment plans?

Our online bill pay system allows patients to create payment plans for balances over $200.00. Balances under $200.00 must be paid in full when a statement is received. We do not offer any payment plans on cosmetic procedures/treatments. Payment for these services is due in full at time of service.

My insurance was supposed to cover my visit, but I received a bill. What should I do?

You should contact your insurance company in this case. It is best to know the exact dates of service when calling them. If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information. 

Can you ship a product to me if I pay over the phone?

We are unable to ship products or accept orders over the phone. Products can be purchased during office hours or at the time of your visit. You are welcome to walk in any time we are open to purchase products!