Frequently Asked Questions

Please review the following frequently asked questions. If you do not see your question answered here, please feel free to call the office at (404) 352-1730.

What should I bring with me to my appointment?

You must bring the following to your appointment: Driver’s License or other government-issued photo ID, a physical copy (or printout) of your insurance card/information. We MUST be able to see the BACK of your insurance card.

What if I did not bring my insurance card with me?

If you do not have a physical copy of your insurance card, you will be asked to complete an insurance waiver, and you will be required to bring a physical copy of your card to your next visit. It is your responsibility to ensure that you are providing the correct and most current insurance information to our staff. You will need to know your member ID, group number, claims mailing address, and co-pay amount. We are unable to pull this information up for you. If you are unable to provide adequate proof of insurance coverage, we ask that you pay for your visit out of pocket at check-out. Please contact us ASAP with your insurance information so that we can file a claim on your behalf.

Where do I park? Do you offer valet?

Georgia Skin Specialists is located in the Piedmont West Building. There is a patient parking deck attached to the building. Georgia Skin Specialists does not validate parking. Valet is not available.

When should I arrive for my appointment?

New patients should arrive 15-20 minutes earlier than their scheduled appointment in order to complete any remaining paperwork and get their insurance card and information into the system. Returning patients should arrive 10 minutes prior to their scheduled appointment to ensure that all information on file is up to date.

What if I am running late?

We offer a 15 minute grace period, after which you will need to reschedule your appointment. Please call us if you are running late.

What if I can't make my appointment, or forgot that I had an appointment scheduled?

We require at least 24 hours’ notice for cancellations or requests to reschedule. If an appointment is cancelled same-day, a $25.00 late cancellation fee will be added to your account. If you miss your appointment, a $25.00 no show fee will be added to your account. Frequently cancelling or missing appointments may result in dismissal from our practice. If more than one (1) family member is scheduled, $25.00 fees will be applied to accounts for each appointment missed.

My insurance was supposed to cover my visit, but I received a bill. What should I do?

Please start by reviewing your statement and/or the EOB from your insurance company for more information on your deductible and any contractual adjustments made. If you still believe your insurance company should have covered your visit, you should contact your insurance company directly. It is best to know the exact dates of service when calling them. If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information. Please contact us immediately if you believe that we have outdated insurance information on file for you. It is the patient’s responsibility to ensure that we have updated insurance information on file.

My insurance coverage pays for preventative care visits. Why did I receive a bill?

A skin exam is an assessment of your skin. An office visit will be billed to your insurance company. Many insurance companies do not view a skin exam as preventative care. They may apply these charges towards your deductible. You are financially responsible for any amount(s) not covered by your insurance company. We cannot “recode” your visit with preventative codes. Our office can never guarantee coverage for any service provided by our office. If you are unsure of your coverage benefits, or have questions about what was or was not paid towards your visit, we encourage you to call the customer service number on your insurance card.

I had a skin exam - why did I get extra charges?

A skin exam is an assessment of your skin. If anything is treated during a skin exam appointment (for example: warts, molluscum, actinic keratosis, etc.) or if anything is removed/biopsied, these treatments will be billed to your insurance company in addition to your skin exam office visit. It is important to educate yourself about your individual benefits. Insurance companies consider procedures like cryosurgery (freezing with liquid nitrogen) or other small procedures to be surgery.

You do not accept my insurance. Can I pay out of pocket?

Please call our office at 404-352-1730 to discuss.

I do not have any insurance. What are your self-pay rates?

It is difficult to quote the cost of an office visit and any additional procedures over the phone. We do offer a discount on non-cosmetic procedures and office visits to self-pay patients. Payment for self-pay patients is due in full at time of visit. Our staff cannot guarantee that charges are finalized at check-out as our providers review all charges at the end of the business day. It is possible that you will receive a statement following your appointment.

Can you ship a product to me if I pay over the phone?

Yes. The cost of shipping will be factored in when purchasing products over the phone. Otherwise, products can be purchased during office hours or at the time of your visit. You are welcome to walk in any time we are open to purchase products!

What is Piedmont Dermatology, LLC? Did the practice name change?

As of October 1st , 2022, the legal entity name changed to Piedmont Dermatology LLC. This is what you will see on communications from our office including appointment reminders and invoices. Georgia Skin Specialists continues to be the patient-facing name of the practice under which we do business.

I have been a patient for years, why do I have to fill out information again?

We recently upgraded our electronic medical record. The first time you are seen in this new system you will be asked to enter information including medical history, family history, skin cancer history into our iPad based kiosk. Our staff are available to assist with that process. We thank you for understanding.

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